Privacy Policy

01 Introduction

This Privacy Policy (the "Policy") describes how 7spen ("we," "us," "our," or "the Company") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "User") who access or use the 7spen online casino and sports betting platform at 7spen.net (the "Platform").

7spen is committed to safeguarding the privacy of all registered players and visitors in the Philippines. This Policy has been prepared in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations, as well as the applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering for a 7spen account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein.

02 Data We Collect

7spen collects personal information that is necessary to operate the Platform, verify your identity, process transactions, and comply with applicable regulatory requirements. The categories of personal data we collect are outlined below.

2.1 Registration and Account Data

When you register for a 7spen account, we collect the following information:

• Full legal name as it appears on your government-issued identification
• Date of birth (to verify that you are at least 21 years of age)
• Residential address in the Philippines (city, province, barangay, ZIP code)
• Email address and mobile phone number
• Username and encrypted password
• Preferred currency (Philippine Peso, ₱)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering (AML) obligations and PAGCOR requirements, we may collect copies of:

• Government-issued photo identification (e.g., Philippine passport, driver's license, PhilSys national ID, SSS/UMID card, or voter's ID)
• Proof of residential address (e.g., utility bill, bank statement, or barangay certificate)
• Proof of payment method ownership (e.g., GCash or Maya account screenshots showing your registered name)
• Selfie or liveness verification images where required for enhanced identity checks

2.3 Financial and Transaction Data

We collect records related to deposits, withdrawals, and gaming activity including:

• GCash or Maya mobile wallet reference numbers and registered mobile numbers
• Bank account names and last four digits of account numbers (BPI, BDO, Metrobank)
• Cryptocurrency wallet addresses (for USDT TRC20 transactions)
• Transaction amounts, timestamps, and processing status
• Gaming history including bets placed, games played, wins, and losses

2.4 Technical and Device Data

When you access the Platform, our systems automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session duration, pages visited, and clickstream data
• Cookie identifiers and similar tracking technologies (see Section 6)

2.5 Communications Data

When you contact 7spen's customer support team via email at [email protected] or through any live chat interface on the Platform, we collect and retain records of those communications, including the content of your messages, timestamps, and any attachments you provide, for quality assurance and dispute resolution purposes.

Data Category	Examples	Purpose
Identity Data	Name, date of birth, government ID	KYC, age verification, fraud prevention
Contact Data	Email, mobile number, address	Account communications, support
Financial Data	GCash number, bank details, transaction history	Payment processing, AML compliance
Technical Data	IP address, device ID, browser type	Security, fraud detection, analytics
Gaming Data	Bets, wins, losses, session history	Game integrity, responsible gaming
Communications Data	Support chat logs, emails	Quality assurance, dispute resolution

03 How We Use Your Data

7spen processes your personal data for the following purposes:

• Account Management: To create, maintain, and manage your 7spen player account, including processing registration, verifying identity, and updating account details.
• Transaction Processing: To process deposits and withdrawals via GCash, Maya, BPI, BDO, Metrobank, 7-Eleven Cliqq, Coins.ph, and USDT TRC20, and to maintain accurate financial records.
• Regulatory Compliance: To fulfill our obligations under the Data Privacy Act, PAGCOR licensing conditions, and applicable anti-money laundering and counter-terrorist financing laws of the Philippines.
• Fraud and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct as described in our Terms and Conditions.
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our 24/7 support channels.
• Responsible Gaming: To monitor gaming behavior, apply deposit limits and session controls where requested, and identify patterns that may indicate problematic gambling activity.
• Service Improvement: To analyze aggregated usage data, improve Platform functionality, personalize your experience, and develop new features.
• Marketing Communications: To send you promotional offers, tournament announcements, and platform updates — but only where you have provided explicit consent to receive such communications.

04 Legal Basis for Processing

Under the Data Privacy Act of 2012, 7spen relies on the following legal bases for processing your personal information:

• Contractual Necessity: Processing is required to fulfill our obligations under the Terms and Conditions you agreed to upon registration — including operating your account, processing bets, and managing payments.
• Legal Obligation: Processing is necessary to comply with Philippine laws and PAGCOR regulations, including KYC verification, AML reporting, and age verification requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of 7spen in operating a secure, fair, and commercially viable gaming platform — including fraud prevention, security monitoring, and service analytics.
• Consent: For optional data processing activities such as marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent, which you may withdraw at any time.

05 Data Sharing and Disclosure

7spen does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection agreements:

5.1 Payment Service Providers

To process your deposits and withdrawals, we share necessary financial data with payment processors including GCash (Globe Fintech Innovations, Inc.), Maya Philippines, Inc., and partner banks (BPI, BDO, Metrobank). These providers are subject to their own privacy policies and Philippine financial privacy regulations.

5.2 Identity Verification Partners

We may engage accredited third-party KYC and identity verification service providers to assist with document verification and liveness checks. These partners process only the data necessary for identity verification and are contractually prohibited from using your data for any other purpose.

5.3 Gaming Software Providers

Game providers whose titles are available on the 7spen Platform may receive anonymized or pseudonymized session data necessary for game operation, fairness auditing, and technical support. Full personal identity data is not shared with game providers.

5.4 Regulatory and Law Enforcement Authorities

We may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine authorities where we are legally required to do so, or where disclosure is necessary to prevent imminent harm.

5.5 Professional Advisors

We may share data with our legal counsel, auditors, and other professional advisors where necessary to obtain professional advice, enforce our Terms and Conditions, or defend against legal claims.

06 Cookies & Tracking Technologies

7spen uses cookies and similar tracking technologies to operate the Platform, recognize returning users, maintain session security, and analyze usage patterns. Cookies are small text files stored on your device by your browser when you visit the 7spen website.

6.1 Types of Cookies We Use

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in during your visit. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, display options, and responsible gaming settings you have configured.
• Analytics Cookies: Collect anonymized data about how users navigate the Platform to help us improve layout, game discoverability, and load performance.
• Security Cookies: Help detect and prevent fraudulent login attempts, bot activity, and other unauthorized access to your 7spen account.

6.2 Managing Cookies

You can manage or disable non-essential cookies through your browser settings. Please note that disabling functional or analytics cookies may affect the performance and personalization of your 7spen experience. Strictly necessary cookies cannot be disabled without preventing basic Platform functionality from operating correctly.

07 Data Security

7spen implements a layered information security framework to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive personal data stored at rest in our databases
• Multi-factor authentication options for player account access
• Regular penetration testing and vulnerability assessments conducted by independent security firms
• Strict role-based access controls limiting internal staff access to personal data on a need-to-know basis
• 24/7 security monitoring and intrusion detection systems
• Incident response procedures aligned with NPC breach notification requirements

In the event of a personal data breach that poses a real risk of harm to you, 7spen will notify you and the National Privacy Commission in accordance with the timelines prescribed under the Data Privacy Act and NPC Circular 16-03.

08 Data Retention

7spen retains your personal data for the period necessary to fulfill the purposes described in this Policy, subject to applicable legal and regulatory retention obligations. The following retention guidelines apply:

Data Type	Retention Period	Reason
Account registration data	Duration of account + 5 years after closure	AML compliance, legal disputes
KYC / identity documents	Duration of account + 5 years after closure	PAGCOR and AMLC requirements
Financial transaction records	10 years from transaction date	Philippine financial regulations
Gaming session history	5 years from session date	Responsible gaming, disputes
Customer support communications	3 years from last interaction	Quality assurance, dispute resolution
Marketing consent records	Until consent is withdrawn + 2 years	Proof of lawful processing

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with any identifiable individual.

09 Your Privacy Rights

Under the Data Privacy Act of 2012, as a registered 7spen player based in the Philippines, you have the following rights with respect to your personal data:

• Right to be Informed: You have the right to be notified of the nature and purpose of the processing of your personal data, including the identity of the data controller and any third parties who may receive your data.
• Right of Access: You may request a copy of the personal data 7spen holds about you, as well as information about how it is being used.
• Right to Correction: You may request that inaccurate, incomplete, or outdated personal data held by 7spen be corrected or updated.
• Right to Erasure: You may request that your personal data be deleted where it is no longer necessary for the purpose for which it was collected, subject to legal retention requirements.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests where you believe your individual rights outweigh those interests.
• Right to Data Portability: You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that your personal data has been processed in violation of the Data Privacy Act.

10 Children's Privacy

The 7spen Platform is strictly intended for adults who are 21 years of age or older, in accordance with Philippine gaming law. 7spen does not knowingly collect, solicit, or process personal data from individuals under the age of 21.

During registration, all users are required to declare their date of birth and confirm that they meet the minimum age requirement. Where 7spen has reasonable grounds to believe that a registered account belongs to an individual below the minimum age, the account will be immediately suspended pending age verification. If it is confirmed that the account holder is underage, the account will be permanently closed and any deposits returned to the originating payment method, with any winnings forfeited.

If you are a parent or guardian and believe that a minor has registered on 7spen using false date-of-birth information, please contact us immediately at [email protected] so we can investigate and take appropriate action without delay.

11 International Data Transfers

7spen primarily processes and stores player data on servers located within or accessible from the Philippines. However, some of our third-party service providers — including gaming software providers, cloud infrastructure partners, and KYC verification services — may process data in jurisdictions outside the Philippines.

Where personal data is transferred outside the Philippines, 7spen takes reasonable steps to ensure that such transfers are subject to appropriate safeguards, including:

• Contractual clauses requiring the recipient to apply data protection standards substantially equivalent to those required under the Data Privacy Act of 2012
• Assessment of the recipient country's data protection framework prior to transfer
• Processing only the minimum data necessary for the specific purpose of the transfer

By using the 7spen Platform, you acknowledge and consent to the transfer of your personal data to countries outside the Philippines where necessary for the provision of our services, subject to the safeguards described above.

12 Updates to This Policy

7spen reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. The most current version of this Policy will always be accessible on this page at 7spen.net/privacy-policy, with the effective date displayed at the top of the document.

Where a material change is made to this Policy — that is, a change that significantly affects how we collect, use, or share your personal data — 7spen will provide advance notice to registered players via the email address associated with your account. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Policy periodically to stay informed about how 7spen is protecting your information.

13 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 7spen processes your personal data, please contact our Data Privacy Officer through the following channel:

Our Data Privacy Officer is available to respond to privacy-related inquiries Monday through Sunday, including Philippine public holidays. Formal data subject requests will be acknowledged within 72 hours and resolved within 15 business days of receipt. For urgent matters involving a suspected data breach or unauthorized account access, please indicate "URGENT — PRIVACY" in the subject line of your email.

You also have the right to contact the National Privacy Commission of the Philippines directly if you are unsatisfied with our response to your privacy inquiry. The NPC can be reached through their official website at privacy.gov.ph.

This Privacy Policy was last updated on January 1, 2026. Previous versions are available upon written request. 7spen is the data controller for all personal data processed under this Policy.